CONSUMER RIGHTS - CANCELLATION RETURN POLICY
GENERAL:1. If you place an order electronically on the website you are using, you agree to the prior notification form and the distance sales agreement.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product purchased.
3. Shipping charges are the cost of the product shipment and will be paid by the buyers.
4. Each product purchased shall be delivered to the person and / or organization at the address indicated by the purchaser provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in conformity with the specifications specified in the order and with any documents such as warranty certificate, user manual.
6. In the event that it is impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this. The total price must be returned to the Buyer within 14 days.
IF THE PRODUCT PURCHASED IS NOT PAID:
7. If the Buyer does not pay the product price or cancels it in the bank records, the Seller's obligation to deliver the product shall cease. SHOPPING WITH UNAUTHORIZED USE OF
CREDIT CARD:
8. After the delivery of the product, if the credit card that the buyer makes payment is found to be unfairly used by unauthorized persons and the price of the product sold is not paid to the Seller by the related bank or financial institution, the Buyer shall pay the seller the shipping cost of the product within 3 days. shall return to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED DURING THE UNDERSTANDING REASONS:
9. If there are force majeure circumstances that Seller cannot foresee and the product cannot be delivered within the time limit, the Buyer shall be notified. The buyer may request the cancellation of the order, replacement of the product with a similar product or postponement of the delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, it is paid in cash within 14 days of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days after this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer shall inspect the goods / services subject to the contract before delivery; dents, broken, package torn etc. damaged and defective goods / services will not receive delivery from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. BUYER, After delivery of goods / services must be carefully protected. If the right of withdrawal is to be used, goods / services should not be used. Invoice must be returned with the product.
RIGHT TO CAYMA:
11. RECEIVER; can use the right of withdrawal from the contract by rejecting the goods without any legal and criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery to the SELLER, to the SELLER on the following contact information provided that the SELLER has notified the goods.
SELLER'S RIGHT TO NOTICE NOTICE CONTACT INFORMATION:
12. COMPANY
NAME / TITLE: TOKUÇ GRUP DIŞ TİC. LTD. Sti.
ADDRESS: NURUOSMANİYE CAD. GOLD PARK PLAZA NO: 47/3 FATIH ISTANBULEPOSTA: info@granpa.com.tr
TEL: 0212 526 21 96
FAX: 0212 526 21 96
DURATION OF THE CAYMA RIGHT:
13. If the purchaser has purchased a service, this 14-day period shall commence on the date of signing the contract. The right of withdrawal cannot be used in the service contracts that have started to be executed with the approval of the consumer before the right of withdrawal expires.
14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it is obligatory that the SELLER be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used in accordance with the provisions of the Cay Products that cannot be used Cay.
USE OF CAYMA RIGHT:
16. The invoice of the product delivered to the 3rd party or the PURCHASER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution at the time of return.
17. Return form, products to be returned must be delivered complete and undamaged, including box, packaging, standard accessories, if any.
RETURN CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days from the receipt of the notification of withdrawal to the BUYER and to receive the return within 20 days.
19. If there is a decrease in the value of the goods due to a reason caused by the BUYER's defect or if the return becomes impossible, the BUYER shall be liable to compensate the damages of the SELLER at the rate of the defect. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product during the right of withdrawal.
20. If the campaign limit amount is reduced by the SELLER due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
STATUTORY STATUS AND LEGAL RESULTS
21. The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank, if the buyer is in default if he makes the payment transactions with the credit card. In this case, the relevant bank may apply legal remedies; and in case the BUYER is defaulted due to the debt, the BUYER agrees that the SELLER shall pay the loss and loss incurred due to the delayed performance of the debt.